Ideation and problem-solving

When designers respond to a problem, the problem is typically on a sliding scale from simple to complex.  Roughly speaking, simple problems can be described as puzzles, or "tame problems", whereas complex problems are known as "wicked problems". A puzzle is fairly straightforward when the pieces need to be located and connected. That is, it is assumed that the solution to the puzzle is almost certain to be found. A complex problem, in contrast, has no known or at least immediate solution and so designers are faced with challenges that call for a greater variety of skills and capabilities involving collaborative and decision-making tools and techniques. But whether simple or complex, the starting point for problem solving includes clarifying the goal, identifying the constraints, and understanding the context of the situation. Also, see Tame vs Wicked problems, in blog below. https://www.td.org/content/atd-blog/puzzle-problem-challenge-or-conundrum